Help Paying Your Bill

Patient Notice of Discount Payment and Charity Care Programs

You may qualify for a discount payment and charity care. If eligible, the hospital has programs to assist uninsured and/or low-income patients with payment of hospital bills.

How to Apply

For information on discount payment and charity care policies and application process please contact: Business Office at 626-286-1191.

Hospital Bill Complaint Program

If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to hcai.ca.gov for more information and to file a complaint.

More Help

There are free consumer advocacy organizations that will help patients understand their billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.

Disability Accommodations

Please contact the Business Office at 626-286-1191 for any alternative accessible formatting needs including, but not limited to, large print, braille, audio, and other accessible electronic formats.

Translation Notice

Please contact the Business Office at 626-286-1191 for access to interpreter language services.

Policies, Applications and Eligibility Requirements

• Charity Care Policy and Eligibility Requirements
• Bad Debt Policy
• Charity Care Application

Eligibility requirements for discounted payments and charity cares are determined based on family size and income, as compared to the FPL (Federal Poverty Level), and are fully explained in the Charity Care Policy.